First National Fire System Ltd., operating as First National Fire Protection ("we", "us", or "our"), respects your privacy and is committed to protecting personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect personal information that you provide directly, including:
- Name and contact details (email address, phone number, mailing address)
- Company name and job title
- Property and site addresses for service delivery
- Building type, system details, and service history
- Payment information (processed by Stripe; full card numbers are never stored on our servers)
- Communications you send to us (forms, email, chat, phone notes)
- Account credentials for our customer portal
We also automatically collect technical information when you visit our website, including IP address, browser type, device information, pages viewed, and referring URLs.
2. How We Use Your Information
- To provide quotes, schedule inspections, perform fire protection services, and issue invoices
- To deliver Certificates of Inspection and deficiency reports
- To respond to your inquiries and provide customer support
- To process payments and manage your account
- To comply with legal, regulatory, and code-compliance obligations
- To send service reminders, renewals, and (with your consent) marketing communications
- To improve our website, services, and customer experience
3. How We Share Your Information
We do not sell your personal information. We share it only with:
- Qualified subcontractors performing work on our behalf, who are contractually required to protect your information.
- Payment processors such as Stripe to process transactions securely.
- Hosting and software providers (including Lovable Cloud / Supabase) that store and process data on our behalf.
- Government, regulatory, or fire-service authorities where required by law or as part of code compliance.
- Professional advisors (lawyers, accountants, insurers) where reasonably necessary.
4. Cookies and Analytics
Our website uses cookies and similar technologies. We use Google Analytics 4 (measurement ID G-0TJDCRYHPG) and Google Tag Manager (container GTM-WTV9QKVF) to understand site usage. Please review our Cookie Policy for details and opt-out instructions.
5. Email Communications and CASL Consent
Where required by CASL, we send commercial electronic messages only with your express or implied consent. Every marketing email includes a clear unsubscribe link and our identifying information. You can withdraw consent at any time by clicking unsubscribe or emailing info@firstnationalfire.com. Service-related messages (appointment confirmations, certificates, invoices) may continue as part of providing the services you requested.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, to satisfy legal, tax, accounting, or regulatory obligations (typically 7 years for financial records), or to resolve disputes and enforce agreements. Inspection records may be retained longer where required by the Ontario Fire Code or applicable standards.
7. Your Rights
Subject to applicable law, you have the right to access, correct, or delete the personal information we hold about you, withdraw consent for non-essential uses, and request information about how your data has been handled. To exercise these rights, contact our Privacy Officer at info@firstnationalfire.com.
8. Security
We use industry-standard administrative, technical, and physical safeguards including encryption in transit (TLS), encrypted storage, role-based access control, and audit logging. No method of transmission or storage is 100% secure, but we work continuously to protect your information.
9. Children's Privacy
Our services are directed at commercial property owners, managers, and other businesses. We do not knowingly collect personal information from individuals under the age of majority. If you believe a minor has provided us information, please contact us and we will delete it.
10. International Data Transfers
Some of our service providers (including Stripe and Lovable Cloud / Supabase) are located in the United States. Your information may be stored or processed outside of Canada and may be subject to the laws of those jurisdictions, including lawful access by foreign authorities. We require these providers to maintain protections comparable to those required under PIPEDA.
11. Privacy Officer & Contact
Questions, concerns, or complaints? Contact our Privacy Officer at info@firstnationalfire.com or 1-844-835-3473. If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.
First National Fire System Ltd. (operating as First National Fire Protection)
1322 Blundell Rd, Mississauga, ON L4Y 1M5
Phone: 1-844-835-3473 · Email: info@firstnationalfire.com
HST #: 782065379 RT0001