1. Completed Services
Inspection, testing, installation, and maintenance work is final once completed. Because labour and materials are committed upon delivery, completed services are not eligible for refund.
2. Cancellations and Rescheduling
- 24 hours or more before the scheduled appointment: full refund of any deposit paid, or reschedule at no charge.
- Less than 24 hours before the scheduled appointment, or a "no-access" event on site: a 50% cancellation fee may apply to cover dispatch and reserved labour costs.
3. Disputes
If you believe an invoice or service does not match what was agreed, please contact us at info@firstnationalfire.com within seven (7) days of the service. We will investigate promptly and work in good faith to resolve the issue.
4. Approved Refunds
Where a refund is approved, it will be processed within 5–10 business days back to the original payment method. The time for funds to appear in your account depends on your financial institution.
5. Stripe-Specific Refunds
Refunds for card or digital-wallet payments are processed through Stripe. Refunded amounts return to the original card. Stripe does not return processing fees on refunded transactions; this does not affect the amount you receive.
6. Chargebacks
Before initiating a chargeback with your card issuer, please contact us — most disputes can be resolved directly and more quickly.
First National Fire System Ltd. (operating as First National Fire Protection)
1322 Blundell Rd, Mississauga, ON L4Y 1M5
Phone: 1-844-835-3473 · Email: info@firstnationalfire.com
HST #: 782065379 RT0001