These Terms & Conditions ("Terms") govern your use of firstnationalfire.com (the "Site") and the services provided by First National Fire System Ltd., operating as First National Fire Protection ("we", "us", or "our"). By using the Site or engaging our services, you ("Customer" or "you") agree to these Terms.
1. Acceptance of Terms
Your use of the Site, request for a quote, or engagement of our services constitutes acceptance of these Terms together with our Privacy Policy, Service Agreement Terms, and any written quote, work order, or service agreement we provide.
2. Description of Services
We provide commercial fire protection services including but not limited to inspection, testing, installation, monitoring, repair, and maintenance of fire alarms, sprinklers, extinguishers, kitchen suppression systems, emergency lighting, and related life-safety equipment.
3. Quotes and Pricing
Quotes are valid for 30 days unless otherwise stated and are based on the scope of work and site conditions described to us. Additional work discovered on site, change orders, or undisclosed conditions may result in additional charges, which will be communicated before proceeding where reasonably possible.
4. Payment Terms
- All prices are quoted in Canadian dollars. HST is included on all invoices at the prevailing Ontario rate.
- Invoices are due upon receipt unless other terms are stated in writing.
- We accept e-transfer and credit/debit card payments via Stripe.
- Past-due accounts may be subject to interest of 2% per month (24% per annum) on overdue balances, plus reasonable collection costs.
- We reserve the right to pause or withhold further work, certificates, or reports until outstanding balances are paid.
5. Cancellation and Rescheduling
Please provide at least 24 hours' notice to cancel or reschedule a confirmed appointment. Cancellations with less than 24 hours' notice may be subject to a 50% cancellation fee to cover scheduled labour and dispatch costs. See our Refund & Cancellation Policy for details.
6. Subcontractor Disclosure
Some work may be performed by qualified subcontractors engaged by First National Fire System Ltd. All subcontractors are vetted, appropriately licensed/certified for the work performed, and bound to our quality and confidentiality standards. We remain responsible to you for the work delivered.
7. Customer Obligations
You agree to:
- Provide accurate information about the property, systems, and any known hazards.
- Provide safe and timely access to the site, including keys, codes, or escorts as needed.
- Coordinate any utility shutdowns (e.g. sprinkler water supply) and pre-inspection requirements (e.g. hood cleaning) as advised.
- Promptly review reports and address deficiencies you are responsible for.
8. Limitation of Liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to our services or these Terms shall not exceed the total fees paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business interruption. We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, fire, flood, labour disputes, supply chain disruption, or government action ("force majeure").
9. Disclaimer of Warranties
Services are performed in accordance with applicable industry standards (NFPA, ULC, CSA, Ontario Fire Code) and the agreed scope of work. Except as expressly stated in writing, services are provided "as is" and we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. We do not guarantee against equipment failure, vandalism, tampering, or conditions outside the scope of the work performed.
10. Indemnification
You agree to indemnify, defend, and hold harmless First National Fire System Ltd., its officers, directors, employees, agents, and subcontractors from any third-party claim, loss, damage, or expense (including reasonable legal fees) arising from your breach of these Terms, your negligence or wilful misconduct, inaccurate information you provided, or your failure to remediate deficiencies for which you are responsible.
11. Intellectual Property
All content on the Site — including text, graphics, logos, photos, videos, software, inspection reports, certificates, and downloadable materials — is owned by First National Fire System Ltd. or its licensors and is protected by Canadian and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
12. User-Generated Content
The Site does not currently offer public forums or reviews. If we introduce such features, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, and moderate content you submit, and we reserve the right to remove content that is unlawful, defamatory, abusive, or otherwise objectionable.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict-of- laws principles. The courts located in Ontario shall have exclusive jurisdiction over any dispute arising from these Terms or our services.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of the Site or our services constitutes acceptance of the updated Terms.
16. Contact
Questions? Contact us at info@firstnationalfire.com or 1-844-835-3473.
First National Fire System Ltd. (operating as First National Fire Protection)
1322 Blundell Rd, Mississauga, ON L4Y 1M5
Phone: 1-844-835-3473 · Email: info@firstnationalfire.com
HST #: 782065379 RT0001